Terms & Conditions

This agreement is entered into between Anekam Datanet Technologies Pvt. Ltd., a company incorporated in India ("Anekam Datanet", "we", "us"), and the legal entity that subscribes to, registers for, or otherwise accesses the Services (the "Customer", "you"). It takes effect on the earlier of the date an order form or subscription is executed and the date the Customer first accesses the Services.

The Services are offered to organisations, not to consumers. By accepting these terms, the individual doing so represents that they are at least eighteen years old and are authorised to bind the entity they name. Where an executed master services agreement, order form or data processing addendum exists between the parties, that document governs to the extent of any conflict with these terms.

"Services" means the VapusData Platform and any of its tracks the Customer is entitled to — including VapusFin, Nabhik AI, AI Studio and the AI Data Agents — together with the APIs, connectors, documentation and support supplied with them. "Customer Data" means all data, documents and content the Customer or its users submit to, or connect with, the Services.

Subject to payment of the applicable fees and to continued compliance with this agreement, Anekam Datanet grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for its internal business purposes during the subscription term, including the VapusData, VapusFin and Nabhik AI engines and the agents built on them.

The licence extends to the Customer's employees and to contractors acting on its behalf, provided the Customer remains responsible for their acts and omissions as if they were its own. Named credentials must not be shared, and the Customer is responsible for the security of the credentials, API keys and tokens issued to it.

Where the Services are deployed into the Customer's own cloud account or data centre, the same licence terms apply to that deployment; operational responsibility for the underlying infrastructure sits with whichever party the applicable order form names.

The Customer retains one hundred per cent ownership of everything it brings to, or produces on, the platform. Anekam Datanet claims zero ownership of, and asserts no rights over, the Customer's proprietary business data.

Anekam Datanet is granted only the narrow, revocable licence it needs to host, process, transmit and display Customer Data for the purpose of providing and supporting the Services and meeting its legal obligations. That licence ends when the subscription ends.

This is the commitment enterprise buyers ask for first, so it is stated plainly. Anekam Datanet guarantees that Customer Data is never used to train, fine-tune, evaluate or otherwise improve generalised or foundation models — ours or a third party's — without the Customer's explicit, written and revocable consent.

Data processed by autonomous agents — document intelligence and OCR, reconciliation, classification, exception handling and analytics — remains strictly isolated within the Customer's tenancy. Isolation is enforced at the storage, compute and network layers, not by convention.

Where a workflow calls a third-party model provider, it does so only under contracts that prohibit training on the data passed to them and that require deletion once the inference completes. The Customer may restrict or disable third-party inference entirely, and may require that all inference run inside its own deployment boundary.

Anekam Datanet provides the Services in accordance with the availability target and support tier recorded on the Customer's order form or service level agreement. Uptime is measured monthly across the production control plane, excluding scheduled maintenance and events outside our reasonable control.

Scheduled maintenance is notified in advance and is placed outside the Customer's primary business hours wherever practicable. Emergency maintenance — a security patch, for instance — may be performed without notice, with notification following as soon as the work is complete.

Support is provided in tiers, with response targets set by severity: an outage of a production workflow is not treated as a documentation query. Where an availability commitment applies, service credits are the exclusive remedy for failure to meet it.

Fees, the subscription term, the licensed entitlements and any committed consumption are set out on the order form. Enterprise licensing is invoiced in advance for the term; API and agent consumption above the committed tier is invoiced in arrears at the rates stated there.

Unless the order form provides otherwise, invoices are payable within thirty (30) days of the invoice date in the stated currency. Undisputed amounts left unpaid may attract interest at the lower of 1.5% per month and the maximum permitted by law, and Anekam Datanet may suspend access after written notice and a reasonable cure period.

Fees are exclusive of GST and any other applicable taxes, duties or withholdings, which are the Customer's responsibility. Where withholding is required by law, the Customer will gross up so that Anekam Datanet receives the amount it would have received absent the withholding.

Subscriptions renew for successive terms of the same length unless either party gives written notice of non-renewal at least thirty (30) days before the term ends. Fees for a renewal term may be adjusted on written notice given before that notice period begins.

The Customer is responsible for the use made of its tenancy and must ensure its users comply with this clause. Anekam Datanet may suspend a workflow, an agent, a user or an integration where continued operation presents a material security, legal or availability risk, with notice as soon as is practicable.

Anekam Datanet will defend the Customer against a third-party claim that the Services, used in accordance with this agreement, infringe that party's intellectual property rights, and will indemnify the Customer against damages finally awarded or amounts agreed in settlement. The Customer will defend and indemnify Anekam Datanet against a third-party claim arising from Customer Data or from use of the Services in breach of this agreement.

Each indemnity is conditional on prompt written notice of the claim, sole control of the defence resting with the indemnifying party, and reasonable cooperation from the other.

Except for those indemnities, breach of the confidentiality clause, the Customer's payment obligations, and either party's gross negligence, wilful misconduct or fraud, each party's aggregate liability arising out of or related to this agreement is capped at the fees paid or payable by the Customer in the twelve (12) months preceding the event giving rise to the claim.

Neither party is liable for indirect, incidental, special, punitive or consequential damages, or for loss of profits, revenue, goodwill or anticipated savings, however caused and on any theory of liability.

Outputs generated by AI models are probabilistic. The Services are a decision-support and automation platform, not a substitute for professional accounting, tax, audit or legal advice, and the Customer remains responsible for the controls and review it applies to automated outputs in regulated processes.

Either party may terminate this agreement for a material breach that remains uncured thirty (30) days after written notice, or immediately if the other party becomes insolvent or enters liquidation. The Customer may terminate for convenience at the end of a subscription term by giving the notice set out in the fees clause.

On termination or expiry the Customer's right to access the Services ends. For thirty (30) days following the effective date, Anekam Datanet will make Customer Data available for export in a structured, machine-readable format through the platform's export APIs or, where agreed, as a delivered archive.

After that export window, Anekam Datanet will delete Customer Data from production systems and purge it from backups in line with the documented backup rotation, and will provide written confirmation of deletion on request. Data retained because the law requires it is kept only for as long as that law requires and remains subject to the confidentiality and security terms of this agreement.

This agreement is governed by the laws of India, without regard to conflict-of-laws rules. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or in connection with it.

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute by escalating it to a senior representative of each party for a period of thirty (30) days. Where the parties have agreed to arbitration on an order form, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Bengaluru and conducted in English.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief to protect its intellectual property or confidential information.

Each party may receive information the other treats as confidential, including Customer Data, security documentation, pricing and product roadmaps. The receiving party will protect it with at least the care it applies to its own confidential information, will use it only to perform this agreement, and will disclose it only to personnel and subcontractors bound by equivalent obligations.

These obligations do not apply to information that is public through no fault of the receiving party, was already lawfully known to it, or was independently developed without reference to the disclosing party's information. Disclosure compelled by law is permitted, with prior notice to the disclosing party wherever that notice is legally allowed.

Anekam Datanet may update these terms to reflect changes to the Services, to the law, or to its operating practices. Material changes are notified to the Customer's registered contacts at least thirty (30) days before they take effect.

Where a material change is unacceptable, the Customer may terminate the affected subscription before the change takes effect and receive a pro-rata refund of prepaid fees for the unused remainder of the term. Continued use after the effective date constitutes acceptance.

Questions about this agreement, licensing or an order form should be sent to [email protected]. Privacy, data protection and data subject requests are handled separately — see the Privacy Policy, or write to [email protected].

Notices under this agreement are effective when sent to the addresses recorded on the order form, or to Anekam Datanet Technologies Pvt. Ltd. at the email address above.